What do I do if my key breaks off?
Occasionally a key breaks off in the key lock. Use needle nose pliers or a flat knife to turn the key until a new key is sent. To remove the old key, turn off unit and put a 90-degree bend at the end of a paper clip or pin. Push the pin in the key lock beside the key and twist and pull the key and pin out.
To order a new key, contact your local service provider or click here.
Where do I find my serial number?
Depending on the Amigo model you have and when it was purchased, the serial number is likely located on the steering column, under the rear cover, on the frame or near one of the rear wheels. See below for photos of the most common serial number locations.
Are there any helpful suggestions outlined for simple service repairs?
Yes. Review the EasyTroubleshooting Guide to assist you with your servicing efforts. Contact our customer service department with your findings and our techs will work with you to quickly resolve the issue.
Also available are the following troubleshooting guides:
Click below to view service videos on Amigo Mobility's YouTube channel:
My Amigo is flashing a code telling me something is wrong. Help!
Amigo brand products are designed for ease of service, providing diagnostic codes to help detect a problem. Click here to review a diagnostic code chart to help you diagnose what may be wrong. Your owner's manual also has information about diagnostic codes -- if you have misplaced your owner's manual, please click here to view a list of owner's manuals for current and older models. Still need help? Our customer service team is available to assist you -- please call 800-248-9131 Monday through Friday from 7:30am - 6pm EST or email firstname.lastname@example.org.
My Amigo is not running. I think it could be the charger or control board, but how do I know for sure?
Review our It May Not Be What You Think guide to help you diagnose the problem. This list gives you optional causes to investigate before making a final diagnosis.
My Amigo seems to be experiencing an electrical glitch. What do I do?
Check the Electrical Troubleshooting Guide for assistance.
What should I do if my batteries are not holding a charge?
Customer Service Department
7:30 am - 6 pm, Monday-Friday
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