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Troubleshooting Tips |
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Amigo® products are designed to change your life! Let us show you how. |
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Congratulations! My first scooter was a rented Amigo. It changed my life forever; I hated giving it up. It was a used, older model-but nothing I've had in the 9 years since was as sturdy as the Amigo.
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Diane J Standiford
Seattle, Washington
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This is my 4th or 5th Amigo. In 1991 I got MS when I was 50 years old. I have tried other products but it seems my Amigo was built just for me. Thanks Amigo.
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Robert D'Angelo
Somis, California
Owner since 1994
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I absolutely LOVE my Amigo. It has all the features I need and has been very reliable. Even though it is an older model, Amigo still carries most repair parts.
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Debbie
Matteson, Illinois
Owner since 2007
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What do I do if my key breaks off?
Occasionally a key breaks off in the key lock. Use needle
nose pliers or a flat knife to turn the key until a new key is sent. To remove
old key, turn off unit and put a 90 degree bend at the end of a paper clip or
pin. Push the pin in the key lock beside the key and twist and pull the key and
pin out.
To order a new key, contact your local service provider or complete the
Contact Us form.
Where do I find my serial number?
If you own an Amigo® FD (front drive), the serial number
is located on the front cowl and on the fork by the front wheel. On any other
Amigo RD (rear drive), you will find the serial number near the bottom of the
handle and on the right hand side of the battery box.
Are there any helpful suggestions outlined for simple
service repairs?
Yes. Review the
Troubleshooting Check List to assist you with your servicing efforts.
Contact our Customer Service Department with your findings and our techs will
work with you to quickly resolve the service issue.
My Amigo® is flashing a code telling me something is wrong.
Help!
Amigo® brand products have been designed with advanced
electronics, providing you with a code to help detect a problem. Review the
Amigo Diagnostic Code Chart for assistance.
My Fiesta™ model is flashing a code telling me something is
wrong. Help!
For models Fiesta III, SE, IV, or IV-12 review the
Diagnostic Code Chart for assistance.
My Amigo is not running. I think it could be the charger or
control board, but how do I know for sure?
Select
It May Not Be What You Think. This list gives you optional causes to
investigate before making a final diagnosis.
Is your Amigo experiencing any type of electrical glitch?
Check the
Amigo Mobility Electrical Troubleshooting Guide for assistance.
What should I do if my batteries are not holding a charge?
Step #1
- Plug in charger.
- Does the battery gauge flash for 30 to 45 seconds and then turn solid?
- If yes - the charger is working. Charge the Amigo for 8 or more hours.
- After 8 hours, the battery gauge will move from solid to flashing. If the Amigo does not hold a charge all day, replace batteries.
Step #2
- Plug in charger.
- If the battery gauge does not flash for 30 to 45 seconds and then turn solid:
- check electrical outlet for power
- check all electrical connections and wiring to the charger
- If outlet, wiring and all electrical connections seem to be OK, replace charger.
(A voltage meter is helpful to check wiring and connections).
- Note:
If the Amigo has been sitting for two to three weeks with run down batteries and the battery voltage is less than seven volts, the charger may not turn on.
The batteries will have to be charged on a separate charger to bring them up to seven volts each.
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