Copy To a Friend
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Amigo® products are designed to change your life! Let us show you how. |
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Accolades to Beth Thieme and the Amigo family whose energy, creativity, and commitment have made a difference in the lives of millions of people with mobility challenges. Congratulations Amigo!
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Barry Nauroth & Jan Newsted
Alamo, California
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I have had many Amigos over the years. Amigo is making these better and improving them every year---it has never let me down. Great engineering!
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Gary Snyder
Lapeer, Michigan
Owner since 1992
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I am a WWII vet and bought a used Amigo in order to get to the WWII memorial in DC more easily. It's a blessing and I've been very happy with it!
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Jack Brown
Michigan
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We invite you to
sign our guestbook
or to view all entries.
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Traveling By Air
Reservations
When making reservations or purchasing airline tickets,
inform the carrier you will need assistance in transferring or reaching your
seat. If you use a travel agency, clearly explain exactly what assistance you
will need.
Airport Accessibility
Call the airport ahead of time to determine what services
are available to you. Most newly-constructed and large airports have jet ways.
However, smaller airports may not. Ask ahead of time if they are available so
you can plan accordingly. If you need to use a boarding chair, make sure the
safety belts are secured properly and you are sitting properly in the chair.
Boarding
You may want to request a bulkhead seat, which allows more
legroom, and may allow you to drive your Amigo right to the seat, whereas the
aisle behind it may be too narrow.
For easier transferring, request a seat with fold-up or removable aisle
armrests. The armrests are relatively new equipment, so inform airline
personnel if they are not aware of their existence or location. Since the
armrests were designed for disabled people, you can request a seat exchange
with a person who doesn't need them.
You will have the option of checking your Amigo with your luggage or using it
to get to your seat or at least the gate.
Departing the Plane
Request a "gate tag" which insures your Amigo will go into
the cargo department last and brought out first. Present a receipt to an
airline attendant during the flight so the pilot can radio ahead and personnel
can plan to bring your Amigo to your arrival gate. You may want to label your
Amigo:
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This is my legs!
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If you leave the batteries on your Amigo, tighten the
hold-down knob to prevent slippage, and disconnect the wires which run from the
batteries to the Amigo.
The gel cell battery is a nonspillable, nonrestricted article approved for
commercial airline travel by the Civil Aeronautics Board (CAB). Acid batteries
are not allowed on airplanes.
Connecting Flights
Nonstop flights are often impossible to arrange. If you
cannot schedule a direct flight, allow plenty of time between flights. Persons
with disabilities generally disembark last.
If you choose to use your Amigo® at the hub airport, you must make
arrangements, as previously mentioned above, for it to be at the gate when you
arrive.
If you use an airport wheelchair, be sure you specify your needs to the
attendants (e.g. you do not have an attendant to push the wheelchair or you are
not ambulatory).
There should not be any charge for transporting your Amigo.
Never assume your special needs are known. Patiently make your needs clear to
everyone involved.
International Air Travel
Confirm far in advance whether or not they require medical
clearance. For Access Travel: Airports, concerning accessibility at airports in
other countries, contact:
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Consumer Information Center
Department 585P
Pueblo, CO 81009
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Depending on your destination, most countries use a
different standard voltage than the United States. You may need a universal
charger.
Amigo Mobility International, Inc. is providing this information as a set of
guidelines only. Not all suggestions apply in all situations.
To print your own traveling tags, click one of the links below and then select
the print function from your browser.
Battery
Tag
Flight
Tag
Mobility
Tag
If you are interested in travel kits with back up parts/accessories, contact
Customer Service at 1-800-248-9131.
Airline Security
Airlines have become more security conscious with their
inspection requirements. When traveling with your Amigo, follow the tips below
and you should travel without incident.
Most airlines require the
cover to be removed and the batteries disconnected. If you have a
lifting device attached to your seat post, you will need an allen wrench and an
open-end wrench to remove the lifting device.
Once the cover is removed, and if the airline requires the batteries to be
disconnected, follow the instructions below:
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The lift-out, no-connection battery needs simply to be lifted out, turned 180
degrees and set back into place.
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Wired batteries require that the wires be disconnected at the black connector.
Both ends are female connectors and need no tape. If the airline
requires tape, have it put on the wires attached to the batteries.
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If your Amigo has a key, turn the key off and remove. If the Amigo does not
have a key, turn the rocker switch to the off position. When the Amigo is
turned off, there is no current going to the motor or controller. Put the Amigo
in freewheeling.
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If the Amigo has an adjustable handle, lay it on the seat. Now fold the back of
the seat over it and secure a strap around the seat to protect the handle.
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If you have the Amigo® Classic or TravelMate™, simply remove the batteries. The
front assembly (tiller and drivehead) of the Classic will usually fit nicely in
the overhead compartment and the base and seat will fit in the onboard closet.
If you follow these recommendations, yet continue to have problems, be
courteous as you ask to speak to the “Complaint Resolution Official,” (CRO).
This person has extensive customer service training and is generally able to
handle questionable situations.
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