Frequently Asked Questions (FAQs)

 

Q: Where can I find the serial number for my Amigo?

A: Depending on the Amigo model you have and when it was purchased, the serial number is likely located on the steering column, under the rear cover, on the frame or near one of the rear wheels. See below for photos of the most common serial number locations. 

 

 

Q: How can I order additional or replacement keys for my Amigo?

A: Click here to view our listing for additional/replacement keys. Click "order now," and an Amigo service representative will help you complete the transaction. Especially before traveling, it is wise to order extra keys! Though it's rare, sometimes keys break off in the key lock. You can use needle nose pliers or a flat knife to turn the key until a new key is sent. Click here for details on how to remove the broken key, along with other common troubleshooting tips.

 

Q: I purchased my Amigo with a standard seat and lower seat post. Can I upgrade to a Power Seat Lift?

A: Yes, you can upgrade a standard seat post to a power seat lift (PSL). The Touchtron handle is required to control a PSL, so if you already have that it will be an easy transition. If you have a Hi/Lo handle, you can have a switch installed to control the PSL. Contact the Amigo service team for a recommendation on which parts are needed and to place an order.

 

Q: How can I relieve seating sores and skin breakdown?

A: Foam provides a stable seating surface that helps with a variety of positioning issues. Because foam only needs to be replaced about once a year, foam cushions are a low maintenance option to help reduce the chance of seating sores and skin breakdown. Foam cushions can be swapped out on your existing seat, providing an inexpensive way to add comfort to your Amigo without replacing the entire seating system. Click here to view our seating options.

 

Q: How long does it take to charge a battery?

A: If a battery is fully discharged, it may take up to 8 hours to reach a full charge. Good charging habits improve battery performance -- it's helpful to charge batteries at every opportunity and whenever the Amigo is not in use, which will also reduce charging time because batteries aren't discharged as deeply. Amigo battery chargers are smart chargers, so they will stop charging when the battery reaches a full charge. Extended charging will not damage batteries if they are in good condition.

 

Q: How long do batteries last when fully charged? 

A: Battery performance depends on a variety of factors, including the size of the batteries, temperature, speed traveled and terrain. Generally you will be able to get through the day without charging your Amigo, though it is wise to charge it at every opportunity and anytime it's not in use. Batteries cannot be harmed from overcharging, and it is not good for batteries to be deeply discharged on a regular basis. Extended charging will not damage batteries if they are in good condition.

 

Q: When do I need to replace the batteries for my Amigo?

A: Batteries generally need to be replaced every 12-18 months, so if you are having trouble with charging or notice batteries getting hot or bulging during charging it may be time for new batteries. Click here to view our battery options. If you have any questions about battery replacement, please contact our customer service team at 800.248.9131 or service@myamigo.com.

 

Q: Where can I order new batteries for my Amigo?

A: Click here to view battery options on myamigo.com. If you know the part number of the battery you need, you can also search for it in the left sidebar. If you are unsure which batteries you need, please contact our customer service team at 800.248.9131 or service@myamigo.com. To help us respond quickly, please have your Amigo serial number ready.

 

Q: I purchased my Amigo used online. Where can I find an owner's manual?

A: Click here to view a list of owner's manuals on myamigo.com. Owner's manuals are arranged by Amigo model and date purchased -- click the "download" link when you find the manual you are looking for. If you have trouble finding the owner's manual, contact the Amigo service team with your Amigo serial number and we will help you find it. 

 

Q: What type of lightbulb do I need for my headlight?

A: Amigo has two types of headlights, a high-intensity light and a low-intensity light. The high-intensity light protrudes a few inches from the front of the Amigo, and the low-intensity light lies flat against the front as shown below. If you have the high-intensity light, click here to view part number 8605. If you have the low-intensity light, click here to view part number 10541. If you need further assistance, please contact us or call 800-248-9131.

          

 

Q: What criteria does Medicare use to determine eligibility for power-operated vehicles (POVs)?

A: The first step in applying for a POV through Medicare is to get a prescription from your physician before purchasing the POV. The physician and supplier will then complete a Certificate of Medical Necessity (CMN). For a person to qualify for Medicare reimbursement for a POV, a person must meet all of the following requirements: 

  • Requires a wheelchair to maneuver in their home
  • Cannot operate a manual wheelchair
  • Can safely operate the controls of a POV
  • Can transfer safely to and from a POV
  • Has adequate trunk stability to safely ride a POV

Medicare reimbursement varies depending on where you live -- we recommend finding a local dealer to help you with the Medicare reimbursement process. Please click here to view a list of dealers recommend or contact us for further assistance. 

News Flash

Always on the Go | Friendly Wheels | Issue 99

Always on the Go

Friendly Wheels, Issue 99
May 2016

With Amigo owner Cammy Prince of Okemos, Mich.

With the help of a new Amigo, Cammy Prince is always on the go.

57 Years in 248 Pages | Friendly Wheels | Issue 100

57 Years in 248 Pages

Friendly Wheels, Issue 100
June 2016

With Amigo owner and author Jack Jensen

For Jack Jensen, squeezing 57 years into 248 pages was no small feat.

Find A Way | Friendly Wheels | Issue 101

Find A Way

Friendly Wheels, Issue 101
July 2016

With Amigo owner Tim Brown of the Michigan Polio Network

For the past 20 years, Tim Brown has witnessed the growing impact of the Michigan Polio Network (MPN).

Amigo Mobility Blog

      amigo-material-handling-image.jpg