Frequently Asked Questions (FAQs)


Where can I find the serial number for my Amigo?

Depending on the Amigo model you have and when it was purchased, the serial number is likely located on the steering column, under the rear cover, on the frame or near one of the rear wheels. See below for photos of the most common serial number locations.



How can I order additional or replacement keys for my Amigo?

Click here to view our listing for additional/replacement keys. Click "order now," and an Amigo service representative will help you complete the transaction. Especially before traveling, it is wise to order extra keys! Though it's rare, sometimes keys break off in the key lock. You can use needle nose pliers or a flat knife to turn the key until a new key is sent. Click here for details on how to remove the broken key, along with other common troubleshooting tips.


I purchased my Amigo with a standard seat and lower seat post. Can I upgrade to a Power Seat Lift?

Yes, you can upgrade a standard seat post to a power seat lift (PSL). The Touchtron handle is required to control a PSL, so if you already have that it will be an easy transition. If you have a Hi/Lo handle, you can have a switch installed to control the PSL. Contact the Amigo service team for a recommendation on which parts are needed and to place an order.


How can I relieve seating sores and skin breakdown?

Foam provides a stable seating surface that helps with a variety of positioning issues. Because foam only needs to be replaced about once a year, foam cushions are a low maintenance option to help reduce the chance of seating sores and skin breakdown. Foam cushions can be swapped out on your existing seat, providing an inexpensive way to add comfort to your Amigo without replacing the entire seating system. Click here to view our seating options.


How long does it take to charge a battery?

If a battery is fully discharged, it may take up to 8 hours to reach a full charge. Good charging habits improve battery performance – it's helpful to charge batteries at every opportunity and whenever the Amigo is not in use, which will also reduce charging time because batteries aren't discharged as deeply. Amigo battery chargers are smart chargers, so they will stop charging when the battery reaches a full charge. Extended charging will not damage batteries if they are in good condition.


How long do batteries last when fully charged?

Battery performance depends on a variety of factors, including the size of the batteries, temperature, speed traveled and terrain. Generally you will be able to get through the day without charging your Amigo, though it is wise to charge it at every opportunity and anytime it's not in use. Batteries cannot be harmed from overcharging; and, it is not good for batteries to be deeply discharged on a regular basis. Extended charging will not damage batteries if they are in good condition.


When do I need to replace the batteries for my Amigo?

Batteries generally need to be replaced every 12-18 months, so if you are having trouble with charging or notice batteries getting hot or bulging during charging it may be time for new batteries. Click here to view our battery options. If you have any questions about battery replacement, please contact our customer service team.


Where can I order new batteries for my Amigo?

Click here to view battery options on If you know the part number of the battery you need, you can also search for it in the left sidebar. If you are unsure which batteries you need, please contact our customer service team at 800.248.9131 or To help us respond quickly, please have your Amigo serial number ready.


I purchased my Amigo used online. Where can I find an owner's manual?

Click here to view a list of owner's manuals. Owner's manuals are arranged by Amigo model and date purchased. Click the "download" link when you find the manual you are looking for. If you have trouble finding the owner's manual, contact the Amigo service team with your Amigo serial number and we will help you find it.


What type of lightbulb do I need for my headlight?

Amigo has two types of headlights, a high-intensity light and a low-intensity light. The high-intensity light protrudes a few inches from the front of the Amigo, and the low-intensity light lies flat against the front as shown below. If you have the high-intensity light, click here to view part number 8605. If you have the low-intensity light, click here to view part number 10541.



What should I do if my batteries are not holding a charge?

Step 1:

  • Plug in charger
  • Does the battery gauge flash for 30 to 45 seconds and then turn solid?
  • If yes – the charger is working. Charge the Amigo for 8 or more hours.
  • After 8 hours, the battery gauge will move from solid to flashing. If the Amigo does not hold a charge all day, replace batteries.

Step 2:

  • Plug in charger
  • If the battery gauge does not flash for 30 to 45 seconds and then turn solid:
  • Check electrical outlet for power
  • Check all electrical connections and wiring to the charger
  • If outlet, wiring and all electrical connections seem to be OK, replace charger. (A voltage meter is helpful to check wiring and connections.)
  • Note: If the Amigo has been sitting for two to three weeks with run down batteries and battery voltage is less than seven volts, the charger may not turn on. Batteries will need to be charged on a separate charger to bring them up to seven volts each.


What should I do if my key breaks off?

Occasionally a key breaks off in the key lock. Use needle nose pliers or a flat knife to turn the key until a new key is sent. To remove the old key, turn off unit and put a 90-degree bend at the end of a paper clip or pin. Push the pin in the key lock beside the key and twist and pull the key and pin out.

To order a new key, contact your local service provider or click here.


Are there any helpful suggestions for simple service repairs?

Yes, review the Easy Troubleshooting Guide to assist you with your efforts. Contact Amigo customer service with your findings and our technicians will work with you to quickly resolve the issue.

Also available are the following guides:


What criteria does Medicare use to determine eligibility for power-operated vehicles (POVs)?

The first step in applying for a POV through Medicare is to get a prescription from your physician before purchasing the POV. The physician and supplier will then complete a Certificate of Medical Necessity (CMN). For a person to qualify for Medicare reimbursement for a POV, a person must meet all of the following requirements:

  • Requires a wheelchair to maneuver in their home
  • Cannot operate a manual wheelchair
  • Can safely operate the controls of a POV
  • Can transfer safely to and from a POV
  • Has adequate trunk stability to safely ride a POV

Medicare reimbursement varies depending on where you live. We recommend finding a local dealer to help you with the Medicare reimbursement process. Please click here to view a list of dealers recommend or contact us for further assistance.

News Flash

Spring Hobbies and How To's

Spring Hobbies and How To's

Friendly Wheels, Issue 118

March 2018

Getting back into gardening was important to Yvonne McKinsey. Learn how she and her husband found a way to better use her Amigo in the garden!

Vacationing with Amigos and DIY Battery Replacement

Vacationing with Amigos and DIY Battery Replacement

Friendly Wheels, Issue 117

February 2018

Take a trip with a TravelMate! Sister-in-laws, Gale and Linda, did just that. They each rented an Amigo TravelMate for their trip to Sea World Orlando.

Inspiring Students and Amigo Celebrates 50 Years

Inspiring Students and Amigo Celebrates 50 Years

Friendly Wheels, Issue 116

January 2018

Janice "Jani" Lynch, teacher and Amigo owner, shares how her Amigo has helped her continue her career. And... 2018 marks Amigo Mobility's 50th Anniversary!

Amigo Mobility Blog