Troubleshooting Tips

What do I do if my key breaks off?
Occasionally a key breaks off in the key lock. Use needle nose pliers or a flat knife to turn the key until a new key is sent. To remove the old key, turn off unit and put a 90-degree bend at the end of a paper clip or pin. Push the pin in the key lock beside the key and twist and pull the key and pin out.

To order a new key, contact your local service provider or complete the Contact Us form.

Where do I find my serial number?
If you own a front drive model, the serial number is located on the front cowl and on the fork by the front wheel. On any other rear drive you will find the serial number near the bottom of the handle and on the right hand side of the battery box.  

Are there any helpful suggestions outlined for simple service repairs?
Yes. Review the Troubleshooting Guide to assist you with your servicing efforts. Contact our customer service department with your findings and our techs will work with you to quickly resolve the issue.

Also available are the following troubleshooting guides:

• My Amigo will not run
  
• Charger may not be working
  
• Charge is not holding
  
• Battery does not last all day 1
  
• Battery does not last all day 2
  

My Amigo is flashing a code telling me something is wrong. Help!
Amigo brand products have been designed with advanced electronics, providing you with a code to help detect a problem. Review the diagnostic code chart in your owner's manual for assistance. Our customer service department is also available to help by calling 800-248-9131 between 7:30 a.m. - 8 p.m. Monday-Friday.

My Amigo is not running. I think it could be the charger or control board, but how do I know for sure?
Review our It May Not Be What You Think guide to help you diagnose the problem. This list gives you optional causes to investigate before making a final diagnosis.

My Amigo seems to be experiencing an electrical glitch. What do I do?
Check the Electrical Troubleshooting Guide for assistance.

What should I do if my batteries are not holding a charge?
Step 1

• Plug in charger.
• Does the battery gauge flash for 30 to 45 seconds and then turn solid?
• If yes - the charger is working. Charge the Amigo for 8 or more hours.
• After 8 hours, the battery gauge will move from solid to flashing. If the Amigo does not hold a charge all day, replace batteries.

Step 2

• Plug in charger.
• If the battery gauge does not flash for 30 to 45 seconds and then turn solid:
• check electrical outlet for power
• check all electrical connections and wiring to the charger
• If outlet, wiring and all electrical connections seem to be OK, replace charger. (A voltage meter is helpful to check wiring and connections).
• Note: If the Amigo has been sitting for two to three weeks with run down batteries and the battery voltage is less than seven volts, the charger may not turn on. The batteries will have to be charged on a separate charger to bring them up to seven volts each.

Customer Service Department
800-248-9131
7:30 a.m. - 8 p.m., Monday-Friday